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How-To: Using your Iridium Go! Satellite Phone

After activation, and receiving your satellite phone number from your provider, you can use your Iridium Go! satellite hotspot to make and receive calls and text messages.

First, Download the Iridium Go! and Iridium Mail and Web Apps to your smartphone or tablet.  Follow instructions included with the Iridium Go! to pair your phone/tablet.

Placing a call from an Iridium Go! using the Iridium Go! Smartphone App:

Calling a North American number

  1. Ensure the Iridium Go! or an attached external antenna is outside with a clear line of sight to the sky. Avoid any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna if using the internal antenna
  3. Wait for the Iridium Go to register, Registered will appear on the display
  4. Within the Iridium Go! App, Tap “Call:”,
  5. Press and hold the 0 key until the + appears, then dial the country code, area code and phone number (note, +8816 or another number may already be on screen in which case you may need to delete those numbers before dialing the number you want.)
  • Example: + (country code)(area code/city code)(phone number)
  • Example: + 1 425 XXX YYYY

Calling to another Iridium number

  1. Ensure the Iridium Go! or an attached external antenna is outside with a clear line of sight to the sky. Avoid any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna if using the internal antenna
  3. Wait for the Iridium Go to register, Registered will appear on the display
  4. Within the Iridium Go! App, Tap “Call”, then Press and hold the 0 key until the + appears followed by the 8816 number (note, +8816 may already be on screen in which case you just need to add the remaining digits.)
    • Example: + 8816 xxx yyyyy

Sending a text message from an Iridium Go! Smartphone App:

  1. Ensure the Iridium Go! or an attached external antenna is outside with a clear line of sight to the sky. Avoid any significant obstructions (tress, buildings, power lines)
  2. Extend the antenna if using the internal antenna
  3. Wait for the Iridium Go to register, Registered will appear on the display
  4. Launch the Iridium Go! app on your phone
  5. Tap Messages
  6. Select the create message icon in the upper right
  7. Enter the recipient number, starting with + followed by country code, area code and phone number and press OK
    • Example: + 1 425 XXX YYYY
  8. Enter your desired message (press the * key for special characters)
  9. Press the Send button in the bottom right

 

Receiving Incoming Calls

The land-based caller can choose one of two methods to call your satellite phone:

Direct Calling:

Calling from a landline or cellular

  1. To place a call to an Iridium subscriber you must have international dialing capabilities
  2. From a North American landline or cellular dial, 011 followed by the 8816 number
    • Example: 011 8816 xxx yyyyy

   The call will be billed to the caller as an International call, rates will vary depending on the caller’s phone service.   Calling from a cellular phone can be VERY expensive.  This type of Incoming call is free for the Iridium subscriber

Calling from an Iridium phone to an Iridium phone

  1. From an Iridium phone dial, + followed by the 8816 number.
  2. To obtain the + sign, press and hold the 0 key until the + appears
  3. Dial the Iridium subscriber’s phone number and press the Green button
    • Example: + 8816 xxx yyyyy

2-Stage Calling:

Iridium Two-Stage Dialing is a forwarding service which allows callers trying to reach an Iridium subscriber to dial an Arizona based number instead of dialing direct. Callers will only be charged the applicable long distance charges for calling Arizona as opposed to a much higher rate of calling the Iridium phone directly.

The incoming call is billed per-minute from your Iridium plan.  This type of incoming call is NOT free.

Calling an Iridium subscriber using Two-Stage Dialing

  1. Dial 1-480-768-2500, a North American, Arizona-based number.
  2. When prompted, enter the 12-digit Iridium number you wish to call starting with 8816-xxx-yyyyy.
  • Example: If your Iridium number is 8816-310-12345, callers dial 1-480-768-2500, and when prompted, enter your 12-digit Iridium number 8816-310-12345.

Receiving Text Messages from others

From a cellular phone

  1. Using your cellular phone, compose a new message.
  2. In the recipient field, enter the full Iridium phone number starting with a + or 00.
    i.e. +8816xxxyyyyy / 008816xxxyyyyy
  3. In the message field, type in your message and press SEND.

From Iridium’s Messaging Service

  1. Navigate to https://messaging.iridium.com/
  2. Enter the full Iridium phone number in the first field, ..
  3. Enter your email reply address in the second field, Reply Email
  4. Type in your desired message in the third field, Message.
  5. Select the “I’m not a robot” check-box.
  6. Press Send Message to send your message to the Iridium subscriber.
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